Our Privacy and Cookie Policy

This policy was last updated: 29 June 2023.

Proper Video Ltd respects your privacy and is committed to protecting your personal data. This policy applies to you, the user of this website and Proper Video Ltd – registered company number 11996450. Data protection registration number ZA738960.

Our privacy policy tells you the information we collect, use and protect your data.

What are your data protection rights?

Proper Video Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

How you can make changes to data we collect and store from you

If you make a request, we have one month to respond to you. If at any point, you would like to change your details or how we content you get in touch:

Email: info@proper-video.co.uk

Call: 01282 969161

Write: Suite 10, International House, Springhill Road, Burnley, BB11 2LQ.

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that Proper Video Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

What data do we collect from you?

Personal data or personal information refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Most of the information we collect will be provided by you.

We collect

Identity Data – this includes your first name, maiden name, last name, title, marital status and gender.

Contact Data – includes address, email address and contact telephone numbers.

Financial Data – Bank account and payment card details and transactions.

Technical Data – this includes details about how you use our website; dates and times of your visit, how many times did you revisit, length of time spent on our website, the pages your visited, page response time, download errors. We also collect information about the devices you use to access our website; your IP address, which browser you use, which operating system you use.

How do we collect your data?

Provided voluntarily

  • By requesting more information about our product and services or entering a work agreement you provide us with identity, contact and financial data.

Third parties or publicly available sources

  • Technical data is collected through analytics providers such as Google Search Console
  • Identity, contact and financial data from providers of technical, payment and delivery services and credit check providers.
  • Social media platforms such as LinkedIn, Facebook, Twitter and Instagram.

How will we use your data?

  • To provide you with the information, product and services you have requested.
  • To improve user experience on our website.
  • To perform the contract that we are about to enter or have entered into with you.
  • Internal record keeping.
  • To contact you with promotional material that may be of interest to you in the form of educational videos, company success stories and/or blog posts.

How long do we keep your information for?

We may keep your information for financial purposes for up to six years. We will keep your information for marketing purposes only as long as we can continue to verify that it is up to date and still relevant for our purposes.

We may keep your information to comply with legal obligations.

What legal basis do we rely on to hold and process your data?

  • To identify and contact potential and current clients in relevant job roles to receive information and marketing about our events, products and services.
  • To communicate to potential and current clients by email, where we have consent to do so, by phone and post.
  • To administer the pre-contract and contractual relationship between us and our suppliers, contractors or employees in connection with the performance of a contract.


We may use your identity, contact and technical data to refine information on products, services and offers that may be relevant to you.

You will receive marketing communications from us if you have requested information from us, used our services and/or opted in to receiving marketing communications from us via our website.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

By using our website, you are deemed to consent to our use of cookies. This Website may place and access certain Cookies on your computer. Proper Video Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. Proper Video Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.